Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Please note:
For purchases not made directly through our online stores, please contact retailers for refunds. For quality-related issues, please see below.
All quality-related defects on items sold directly by Senso or our authorized resellers are covered by an extensive warranty, starting from the date of purchase.
Senso’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Senso’s authorized distributors and retailers are handled through Senso.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe.
Shipping costs must be covered by buyer in the following situations:
When returning items with a prepaid shipping label provided by Senso, Senso takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Senso does not provide refunds for items damaged in transit for non-quality related warranty claims.
Senso provides a 1-year hassle-free warranty for all our products. Some products may be eligible for extended warranties.